Work Experience
My background
I have developped since 2019 experiences around various roles and fields. I am grateful for an angoing discovery of the business world intricacies and excited for new thrilling adventures.
Customer Care Agent
11.2023 - 01.2024
FTC
My Jolie Candle
Paris, France
CRM Management
Handling customer requests through phone calls, chatbox and online tickets (Zendesk & Shopify)
Brand Management
Responding to customer online reviews (Avis Vérifiés)
People Management
Problem solving, training and management of a team of 6 during busy days
Sales Administrator
10.2021 - 06.2022
FTC
Just Eat Takeaway.com
Paris, France
Data Entry
Verification and Validation of the new partners' contracts and entry on the company's CMS system
CRM Management
Activation of the restaurants on the platform through a call with the restaurants' owners
Administration
Processing of the contracts, signatures, entries, and telephone reminders to the restaurants
Summer Worker
08.2020 & 09.2021
FTCs two summers in a row
Fonds de Garantie FGAO/FGTI
Paris, France
Data Entry
Claims handler
Insurance
Experience in the Insurance industry, better understanding of its practices
International Administration
Processing international accident reports
Ecommerce Assistant
03.2021 - 07.2021
Internship
Chambre et Bain
Paris, France
Prospecting
international furniture suppliers mainly through cold-calling
Marketplaces
Optimisation and update of the company's products on its marketplaces (Amazon, Wayfair...)
Market Study
of the furniture industry in Europe
Customs Intern
01.2020 - 02.2020
Internship
DHL Supply Chain
Villabé, France
Clearance
Customs clearance of containers from China
Administration
Contact with the French customs
Warehouse
experience, understanding of the organisation and safety policies
Commercial Agent in Madrid
10.2019
Academic Project (Exporting Mission)
Mathile et Zoé
France
Prospecting
new Spanish clients in the candle industry on behalf of the company with F2F interactions (door-to-door) and calls
Teamwork
I represented this company abroad with one of my teammates
Supplier Relationship Management
Handling of the customer-supplier relationship, order follow-ups
Business Intern
05.2019 - 07.2019I
Internship
Roselín Joyeros
Madrid, Spain
Supplier Relationship Management
Communication with the company's existing and new suppliers depending on its requirements
Prospecting
new international suppliers in the jewellery industry
Versatility
Help provided to the Sales, Communication, Marketing and HR departments
My Skills
Thanks to these experiences and my studies, I have been able to develop a wide range of skills over the years, ranging from technical competencies, use of industry software and tools, languages, professional personality traits and so on.